Privacy Policy

At Gelato Maestro, we love making your day a little sweeter. We also care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our cafe, use our website https://www.gelatomaestro.in, join our loyalty program, or connect to our in-store Wi-Fi.

1. Information We Collect

We only collect information that helps us serve you better. This includes:

• Information you provide directly:
  
  • Contact Details: Your name, email address, and phone number when you join our loyalty program, sign up for our newsletter, or place an advance order (like a custom gelato cake).
  • Payment Information: When you make a purchase, payment details are collected. (Note: We do not store full credit card numbers; these are securely processed by our payment provider, [e.g., Square / Toast / Stripe]).
  • Feedback: Any comments, reviews, or messages you send us directly.
• Information collected automatically (if applicable):
  
  • In-Store Wi-Fi: If you use our free Wi-Fi, we may collect basic usage data, your device's MAC address, and the email you use to sign in.
  • Website Data: If you visit our website, we may use cookies to collect basic analytics (like your IP address and browser type) to see how our site is performing.
  • Security Cameras: For the safety of our staff and customers, we use CCTV cameras inside the cafe.

  2. How We Use Your Information

We use the information we collect to:

• Process your orders, payments, and refunds.
• Manage our and track your points for free gelato and coffee!
• Send you email or Whatsapp updates about new flavors, seasonal promotions, and special events.
• Respond to your questions, catering requests, or customer service inquiries.
• Keep our cafe, staff, and customers secure.

3. How We Share Your Information

We do not sell your personal information to anyone. We only share your data with trusted third parties who help us run our business, such as:

• Service Providers: Companies that process our payments, host our website, or manage our email newsletters.
• Legal Requirements: If required by law, we may disclose information to law enforcement or government authorities.

4. Your Choices and Rights

You are always in control of your personal information:

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email or whatsapp, or by replying "STOP" to SMS messages.
• Update or Delete: If you want to update your loyalty account details or request that we delete your information from our system, please contact us using the details below.

5. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our digital systems are password-protected, and our payment processors use industry-standard encryption.

6. Changes to This Policy

We may update this Privacy Policy occasionally. We will post any changes on our website and update the "Effective Date" at the top of this page.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, we’d love to hear from you.

• Email: info@gelatomaestro.in
• Phone: 9830940401
• Address: 64A, Lake View Road, Kolkata 700069
• In-Person: Just ask for the manager during your next visit!